Cancellation & Refund Policy
Last updated: August 2026
| If you cancel | Refund |
|---|---|
| 48 hours or more before pickup | 100% refund |
| 24 to 48 hours before pickup | 50% refund |
| Less than 24 hours before pickup | No refund |
If we cancel for weather
Hot air balloons only fly in calm, predictable conditions. If the Pilot-in-Command decides a flight can't go ahead safely, whether before your pickup or after you've already arrived at the launch site, you're offered a free reschedule to the next available morning or a full refund, whichever you prefer. A weather cancellation is a safety decision, not a booking problem on your end.
No-shows
If you're not ready at the confirmed pickup time and location, and the driver can't reach you, the booking is treated as a no-show and is non-refundable. Please be in your lobby a few minutes before the confirmed pickup window.
Medical cancellations
If you need to cancel for a medical reason inside the standard cancellation window, contact us with a certificate from a UAE-registered clinic and we'll review it case by case.
Rescheduling
If you cancel more than 48 hours before pickup, we're also happy to move your booking to a new date instead of refunding it, subject to availability.
Third-party bookings
If you booked through a third-party platform (such as a hotel concierge desk or an online travel agent rather than directly with us), your refund is processed through that vendor under their terms, not directly by us.
Refund processing
Approved refunds go back to your original payment method and are typically completed within 7 to 14 business days.
Questions about a specific booking?